Return and Exchange Policy:
Your dress or gown is ordered from the manufacturer, and therefore, cannot be returned. We do not accept any returns, exchanges, or cancellations after you have placed your order. Please be sure to measure carefully; you are responsible for selecting your own size. A measuring guide is placed within each gown manufacturers gown page. If you have any questions about sizing, call or e-mail us before placing your order. We inspect every dress that comes through us to check for any defects or damages, however, in the event the dress arrives to you in a damaged condition contact us by email at mrmpageantgowns@aol.com within 48 hours of receiving your dress and we can arrange a return authorization for the damaged dress and send you a replacement dress or issue a merchandise credit if a replacement is unavailable. The damaged dress must be returned in unworn condition with all tags and labels still intact or we will not accept your return.
Dress Availability:
Availability changes constantly, especially during Prom season from January through April. Because inventory changes so frequently we cannot check availability by email. When you place your order, we will check our inventory and call the manufacturers to check on your order. If the dress is not available in time for your wear date you will receive an email and your credit card will not be charged.
Shipping:
MRM Pageant Gowns offers free ground shipping via UPS to the continental United States. Our standard ground shipping takes 5 to 9 business days depending on your location. Gowns and dresses are shipped out as soon as possible. You may choose to expedite shipping if your wear date is sooner by selecting one of the expedited shipping options. Dresses that are special ordered from the manufacturer will take a little longer. The gown or dress will be shipped to us, then we will ship it to you as per your shipping choice, or you may be contacted to expedite shipping if your wear date is close. You are responsible for any expedited shipping charges including additional charges that may be incurred over what the estimated cost shows. International customers will pay shipping based on the current rate and are responsible for any additional taxes or duties. You will be notified of your ship date and may request a tracking number by emailing us at mrmpageantgowns@aol.com. Be sure to include your name, phone number, and email address with “Request Tracking Number” as the subject of your email. If you order Friday after 3 or weekends, it will be Monday before we can process your order. We will notify you as soon as possible with availability and shipping information. Orders placed after 12 noon EST may not ship until the following business day.
Alterations:
Nearly every dress will require alterations to get a perfect fit. Gowns and dresses are made to a standard measurement, based on the manufacturer’s size chart, and can then be altered to fit you. Please choose the largest size based on your measurement and the size chart. Dresses can almost always be taken in to fit you, but letting dresses out is never as easy. When ordering your pageant or prom dress, please remember that alterations, especially a hem and taking up straps, are to be expected. Also, please be aware that all sizes are US sizes. If you are ordering outside of the US please be aware your sizes may run differently. Always check the size chart to make sure you are ordering your correct size. Again, if you have any questions, please call or e-mail us at contact@mrmpageantgowns.com or by phone at
877-MRM-GOWN. We will be glad to help in any way we can.
Disclaimer:
MRMPageantGowns.com makes every effort to represent the true color and fabric of our merchandise through pictures and descriptions. However, because of the differences in picture quality on your computer’s monitor, the appearance of merchandise may not be entirely accurate. We apologize for any inconvenience this may cause.
Terms of use:
MRMPageantGowns.com is owned and operated by MRM Pageant Gowns, LLC. Use of this site signifies agreement of the following terms of use. This site may be used solely for the purpose of shopping. You may not republish, copy, transmit or otherwise transfer any images, logos, photos, graphics, trademarks, copyrights or information in any private or commercial purpose. You may not harm or affect the functionality of this site. MRM Pageant Gowns, LLC reserves the right to change these terms at any time without notice. Any violation of the above terms may result in notification of law enforcement agencies.
